Refund policy

Refund & returns policy

Take Pure perfume oils are applied directly to the skin. For hygiene and safety, our return policy is intentionally careful.

Opened products

Once a bottle or seal has been opened, we cannot accept returns or exchanges. Fragrance that has touched skin cannot be restocked.

Unopened, sealed products

If your order is still in its original sealed packaging, unused and undamaged, you may return it within 7 days of delivery:

1. Write to us first via Contact with your order number and reason.
2. Ship the package back to us and share the consignment tracking details. Sorry, we don’t arrange free return pickup.
3. After we receive and inspect the product, we will refund 100% of the product value (excluding original shipping and any complimentary sample). No restocking fee — buy with confidence.

Refunds are issued to the original payment method, or as store credit if you prefer, within 7–10 business days of a successful inspection.

Damaged or incorrect orders

If something arrives damaged, leaking, or wrong, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or a fair resolution — this is separate from the sealed-return process above.

No exchanges

We do not offer scent-for-scent exchanges. If you are still deciding, use Find your scent or message us before you buy — we are happy to guide you.